LBC Hones Value of Above-Par Customer Service Through Aming Ligaya

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For many decades, LBC has provided service that goes above and beyond the norm to helpcustomers.This is why it stands happy and proud behind the Aming Ligaya campaign, where LBCfacilitates a more personal encounter between their exemplary LBC agents and customersthey have served well.A few months ago, LBC customer Ms. Roehlyn Del Rosario called the LBC hotline to follow upthe delivery of her shipment containing clothes and cookies. After a few calls, Ms. Del Rosariospoke with LBC agent Jeca Poquita and TL Baylon Ausan and anxiously informed them that herconsignee was scheduled to leave for abroad the next day and requested for the immediatedelivery of her shipment. Agent Jeca and TL Baylon assured Ms. Del Rosario that her shipmentwould be delivered that same day and started to coordinate with other LBC employees tofacilitate and monitor the delivery of Ms. Del Rosario’s shipment until it was successfullyhanded over to her consignee on that same day. On January 15, 2019, at the LBC Landmark Alabang Branch, Ms. Roehlyn Del Rosario was ableto personally meet Agent Jeca and TL Baylon via Aming Ligaya. It was evident that Ms. DelRosario was eager to meet the two LBC employees since she chose to meet up with them eventhough she just recently gave birth. Ms. Del Rosario was smiling as she spoke with agent Jecaand TL Baylon and thanked them for their assistance. She even apologized to agent Jeca forher frantic demeanor during her follow up calls and explained that her anxiety about hershipment got the best of her at the time. At the end of their meet, Ms. Del Rosario expressedher gratitude by saying that the service she received from agent Jeca and TL Baylon wasextra-ordinary and their actions have given her the confidence and trust to continue usingLBC for her future transactions. LBC Agent Jeca and TL Baylon were visibly happy and delighted as they met and interactedwith Ms. Del Rosario. Jeca said that it was nice to speak with a customer face to face and feel
her sincere appreciation. Agent Jeca also mentioned that meeting Ms. Del Rosario made herrealize how being sincere and dedicated to her job genuinely helped people. Both Agent andTL were likewise glad to meet a customer and said he was grateful that Ms. Del Rosariocommended him personally. TL Baylon expressed that being part of LBC’s Aming Ligayacampaign made him want to continue serving more customers because it gave him the feelingof satisfaction knowing that all the effort he puts in his job pays off. The Aming Ligaya campaign is LBC’s way of shining the spotlight on LBC customers especiallyits exemplary employees and how essential it is to set a venue for them to interact after aservice has been well fulfilled. Moreover, through the campaign, LBC hopes to drive themessage how much they value their people- and how committed they are in serving theircustomers the best way possible.ABOUT LBCLBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, andlogistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, andagents in over 30 countries, LBC is committed to moving lives, businesses, and communities and deliveringsmiles around the world. Listed in the Philippine Stock Exchange through LBC Express Holdings, Inc., LBCaims to deliver value to all of its stakeholders, as it has for over 60 years. Founded in 1945 as a brokerageand air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to-door delivery in thePhilippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visitwww.LBCexpress.com, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial),+632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).

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